A path for inspired problem solvers

Life is about a lot of things. At its core, however, it is a problem-solving journey. Life throws problems -- decisions, challenges, relationships, puzzles, choices, thoughts -- at you every day. You wake up, put your feet on the floor, and start solving problems.

Skillful problem solving leads to success and happiness. Poor problem solving...well, doesn’t.

Great, and good, problem solvers expect challenges daily, and embrace each and every one of them. They understand the path to mastery in life is a deep passion and commitment to the challenges and problems life throws at them. And, they’re grateful for the opportunity. After all, having challenges, and doing the work, is what makes you human, and what reminds you that you are alive.

Simply, problems are good things. One of your goals should be to share this love of problems which, when embraced, offers you a path to mastery in your life. In their daily lives and challenges, inspired problem solvers see this path clearly:

• Your problems are an opportunity to achieve mastery over stagnation. Problems invite you to learn new skills, to grow, to adapt, to venture beyond your comfort zone, to pursue and shape your and others’ future.

• Your problems are an opportunity to achieve mastery over irrelevance. You matter. Your ideas, skills, knowledge and insights matter. The world needs you. You have something to contribute to the battle. How dare you not think so.

• Your problems are an opportunity to achieve mastery over chaos. You really do have a measure of control over your life, over your results, over your direction. It’s your ability to be a great problem solver.

• Your problems are an opportunity to achieve mastery over fear. Fear, uncertainty, doubt and instability thrive on our inability or unwillingness to address challenges in our lives and work. Solve problems well, and they lose their power to terrify you. Also, look around you. There aren’t a lot of great problem solvers in the world. Be one -- it’s terrific job security.

• Your problems are an opportunity to achieve mastery over isolation. Reach out. Ask for help. Connect with other people, and other ideas, insights and experiences. You are never alone.

• Your problems are an opportunity to achieve mastery over boredom. Let your brain out of its cage. Experiment and play. Have fun. Invent something. Be inspired.

And Yet... (Cheap Leadership, Continued)

We know so much, and have studied so much, and have imagined so much about what great leadership looks, smells, and acts like.

And yet.

And yet, we’re not very good at it, are we? As many people in organizational life often — painfully — suspect, we haven’t quite mastered it. This is not a criticism or a breathless statement of crisis. It’s just an observation.

Leading well is tough. As much as we love the idea of leading, and as full as our heads are with the knowledge and techniques of leading, it’s very difficult to do. Despite our attempts to quantify, analyze and simplify it in the laboratory, out in the wild it is a shadowy creature, escaping the traps we set for it.

The mystery, however, is not about what we still need to learn or invent about good leadership practice and behavior.

The mystery is this: why, with all we know, with all our wonderful, good and true knowledge, do we too often fail to realize the ideals of leadership in ourselves and in our organizations?

All of these approaches to leadership and personal growth, to their credit, describe a kind of utopia, where purpose, teamwork, success and joy flow like milk and honey. Why, then, do we have such trouble reaching this promised land? Where is the flaw?

Why, blessed with an abundance of insight and intellect about effective behaviors and principles of personal growth, are we unable to sustain the change and effectiveness we seek?

Why do we continue to struggle with results we don’t want or intend (but, nonetheless, our behavior and choices are perfectly designed to produce)? Why, after all those books and seminars, nothing seems to be different, or our progress is painfully slow?

Why do we find it so hard to change, when we know we should and we know what it’s supposed to look like?

Why do we mess it up?

We are addicted to cheap leadership.

At worst, we pursue this addiction intentionally. This intentional, or conscious, form of cheap leadership can be the cynical exercise of certain management behaviors that are a form of abuse, but what we claim are designed to “solve problems,” “get results,” or “win.” It can also be those behaviors we’ve simply learned or observed, and which we have come to believe without question are the best way to organize and conduct daily business.

More commonly, but no less toxic, we are simply unconscious of both the addiction and its consequences. Our intentions are good; we simply don’t realize what we’re doing, and why, nor do we always immediately notice the damage done.

Either way, cheap leadership is the biggest threat to our personal growth, an enabler of our ineffective behaviors, and a stumbling block to our success as leaders.

Cheap leadership mires our organizations in mediocrity, or worse. It erodes performance and sustainability. It steals, often silently and invisibly, from our bottom line.

Cheap leadership smothers the happiness and enjoyment of work, and the fulfillment that all of us — leaders and followers — seek in organizational life.

Our addiction to cheap leadership chokes the creativity, energy and problem-solving skills of everyone around us. It frustrates and weakens. It annoys and deflates.

Cheap leadership is poison.

The Heart of Success

It’s never just the analysis, the processes, the procedures, the spreadsheets, the strategic plans, is it? There really is more to it, isn’t there?

So, why do managers rarely see their job is to understand and master the genuine, more powerful drivers of success — like “trust,” “resiliency,” “belief,” and “resolve”?

My guess is blindness, or fear. Or both.

Unintended Consequences

In business, we often talk about actions we take and the “unintended consequences” of those actions. That phrase is a curious one because, in many instances, it’s really just another way of saying, “we didn’t think it all the way through” without, you know, actually admitting that we didn’t think something all the way through.

The user of this phrase is seeking to deflect or avoid responsibility for his or her actions, or for a poor result. In some organizations, unfortunately, this skill is actually more important than getting work done.

Mastery, particularly in communicating, seeks to anticipate, understand and address all the consequences, intended and unintended. 

So let’s just call unintended consquences what they are — errors, shortcuts, and cheap leadership.

Yes, We Have No Messages

Are you or your organization, company or political candidate looking for a “message”? Are you feeling the need to “get the message out”? Are you sitting around in meetings, facing a crisis or problem, asking, “what’s our message?”

Well, stop it.

There is no discernable market among human beings — employees, customers, the public — for “messages.” Nobody is looking or hungry for messages. People want the truth.

People want a relationship. They want to be talked to honestly, with humility and without agenda or “spin.”

Organizations love the illusion of control. Crafting a “message” implies you have control over what people will think and how they’ll react. You don’t. The only control you have is whether or not you’re honest, humble, love or care about people, and whether or not you’re living your values, beliefs and your mission.

The worst message is half a truth.